If something has gone wrong, we want to hear about it and put it right — quickly and fairly.
Last updated: 22 August 2026
We aim to give every customer a service worth recommending. When we miss that mark, this procedure explains how to tell us and what to expect.
The fastest route is a support ticket from your client area, or email info@ifasthosting.com with "Complaint" in the subject. Please include your account or domain, what went wrong, and what you'd like us to do about it.
We acknowledge every complaint within one business day and give you a single point of contact so you're not repeating yourself.
We aim to give a full response within five business days. If a complaint is complex and needs longer, we'll tell you why and keep you updated until it's resolved.
If you're not satisfied with our response, reply and ask for it to be escalated. A senior member of the team will review the matter afresh and give you a final response.
We would always rather resolve things directly. If we cannot, you retain all of your legal rights, including any right to alternative dispute resolution or to bring a claim. Consumers in the UK can find independent guidance from Citizens Advice; consumers in the EU can use the European Commission's Online Dispute Resolution platform.
We treat every complaint as a chance to improve. We record them, look for patterns, and fix the underlying cause where we find one — not just the individual case.
iFastHosting is operated by Minix Mart Ltd, a company registered in England and Wales under Company No. 14845184. Registered office: The Workspace Basildon, 7 High Pavement, Basildon, England, SS14 1EA.
Our entry on the public register: Companies House.
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