Billing & Account

How a hosting or domain renewal is billed, where to check the date and price, and how to stop one before it charges you.

A straightforward promise: try hosting for 30 days, and ask for your money back if it is not right for you.

Giving someone else visibility on your account without handing over your own login, and what they can and cannot do with it.

Cancelling a service from your client area, what it does to your site, and how to time it so you are not charged for a period you will not use.

Updating the address your account logs in with and sends billing notices to, and why a personal inbox is the safer choice.

Update the card or payment method on file in your client area so future renewals do not get stuck on an expired one.

Moving to a smaller plan from your client area, and the usage checks worth doing first so the downgrade does not get rejected.

Past invoices and receipts are kept in your client area, ready to view or download whenever you need a copy.

The first things to try when you cannot sign in, and how to get support to verify you when those do not work.

A ticket that includes five specific things gets solved far faster than one that just says something is broken.

Where to find an unpaid invoice in your client area and the quickest way to clear it before it affects your service.

Requesting a refund is a short ticket or email — here is what to include and what our published refund policy actually covers.

Handing a hosting account over properly, in the right order, so ownership genuinely changes and nothing goes offline.

Where to update the name, address and tax details that appear on your invoices, and why it is worth keeping current.

How to move to a bigger plan from your client area, and what actually happens to your site while the upgrade takes place.

The currency shown at checkout is the one you are billed in, then and for every renewal that follows.

A declined renewal is common and rarely urgent — here is what generally happens next and the fastest way to sort it.

Suspension almost always traces back to one of a small number of causes, and support can tell you which one applies to you.