Service Level Agreement

Last updated: 22 August 2026

This Service Level Agreement (SLA) is part of our Terms of Service and applies to shared, business, WordPress, reseller and VPS hosting.

Uptime commitment

We target 99.9% network uptime, measured monthly. In practice that allows for no more than about 43 minutes of qualifying downtime in a 30-day month.

How uptime is measured

"Uptime" means the availability of our network and the server your service runs on, measured by our monitoring. Downtime is counted from the point we confirm a qualifying outage to the point service is restored, rounded to the nearest minute.

What is excluded

• Scheduled or emergency maintenance, where we give reasonable notice.
• Problems caused by your own code, plugins, configuration, or an application overloading its resources.
• Factors outside our reasonable control — your local network or ISP, DNS you manage elsewhere, denial-of-service attacks, or force majeure.
• Suspension for non-payment or for breach of our Acceptable Use Policy.
• Free trials and beta services.

Service credits

If qualifying uptime in a calendar month falls below 99.9%, you can claim a credit against a future invoice:

• 99.0%–99.9% → 10% of that month's hosting fee
• 95.0%–98.9% → 25% of that month's hosting fee
• below 95.0% → 50% of that month's hosting fee

Credits are the sole and exclusive remedy under this SLA and are capped at the affected month's hosting fee.

How to claim

Open a ticket or email info@ifasthosting.com within 30 days of the outage, with the dates and times affected. Your account must be in good standing.

Company details

iFastHosting is operated by Minix Mart Ltd, a company registered in England and Wales under Company No. 14845184. Registered office: The Workspace Basildon, 7 High Pavement, Basildon, England, SS14 1EA.

Our entry on the public register: Companies House.