Knowledgebase

FTP & File Management

Uploading, permissions and where files belong.

Getting files onto the server and putting them in the right place. FTP and SFTP clients, the browser-based file manager, what public_html is, which permissions files and folders should have, and why an upload that "worked" is not showing up on the site.

FTP, FTPS and SFTP: which to use

Three protocols with confusingly similar names, one of which sends your password in the open. Here is what actually separates them.

Article FTP & Files 8 min
File permissions, explained

What those three-digit numbers on your files actually control, and why almost everything on a website should be either 755 or 644.

Article FTP & Files 9 min
How to change file permissions

Setting the right permission number on a file or folder using your FTP client or file manager, and the one number to never use.

Guide FTP & Files 6 min
How to connect to your hosting with FTP

A plain walkthrough of connecting to your hosting account with an FTP client, from finding your login details to seeing your files on the server.

Guide FTP & Files 6 min
How to delete files without breaking your site

The habits that keep a clean-up from turning into an outage, and what to do before deleting anything you cannot immediately identify.

Guide FTP & Files 6 min
How to edit a file directly on the server

Making a quick change to a file already on the server, using the editor built into your control panel, without downloading and re-uploading it by hand.

Guide FTP & Files 6 min
How to find a file on your hosting account

Using the search built into your file manager, or narrowing it down folder by folder in an FTP client, when you cannot remember where a file went.

FAQ FTP & Files 4 min
How to fix FTP connection problems

The handful of things that actually stop an FTP connection working, checked in the order most likely to fix it fastest.

Guide FTP & Files 8 min
How to free up disk space on your account

Where disk space actually goes on a typical hosting account, and what to clear before assuming you need a bigger plan.

Guide FTP & Files 7 min
How to get back a file you overwrote

Where to look immediately after overwriting a file by mistake, in the order most likely to get it back without restoring anything you did not need to.

Guide FTP & Files 6 min
How to give a developer FTP access safely

Creating a separate, limited FTP account for someone working on your site, rather than handing over your own main login.

Guide FTP & Files 6 min
How to manage files from the command line

The handful of Linux commands that handle everyday file management jobs faster than an FTP client, once you have shell access set up.

Guide FTP & Files 8 min
How to move files directly between two hosts

Copying files straight from an old hosting account to a new one without routing everything through your own computer first.

Guide FTP & Files 7 min
How to organise a website's files

A sensible folder structure inside public_html saves far more time than it costs to set up, especially once a site has grown past a handful of pages.

Article FTP & Files 8 min
How to unzip a file on the server

Upload the archive once, then use the Extract option in your control panel file manager instead of downloading and re-uploading every file inside it.

FAQ FTP & Files 4 min
How to upload a very large file

Getting one very large file, or a great many small ones, onto your hosting account without the transfer failing partway through.

Guide FTP & Files 7 min
How to use FileZilla

Installing FileZilla, connecting it to your hosting account, and using its two-panel layout to move files on and off the server.

Guide FTP & Files 7 min
What are hidden files, and how do I see them?

Files whose name starts with a dot, like .htaccess, are hidden by default in most listings until you turn on show hidden files.

FAQ FTP & Files 4 min
Where do I upload my website files?

Into the public_html folder, and nowhere else, if you want visitors to actually see what you have uploaded.

FAQ FTP & Files 4 min
Why is my uploaded file not showing on the site?

Usually one of three things: the file went into the wrong folder, its permissions are wrong, or your browser is showing you a cached page.

FAQ FTP & Files 5 min

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