Taking backups, and restoring when it counts.
How to take a backup you can actually restore from, where the automatic ones live, and what to do the moment something has gone wrong. The single most useful habit in this section: take a manual backup before you update, migrate or edit anything important.
Most small sites have a backup, but no plan for actually using it — write the decisions down before you need them, not during.
Does my host back up my site for me?Often, in some form — but the specifics vary by plan and are worth confirming rather than assuming, and a copy of your own is still worth keeping.
How long are backups kept?It depends on the plan and can change over time — check the client area or ask support, and keep your own copy regardless.
How often should I back up my website?Match the frequency to how much work a lost day would cost you — a shop needs daily, a brochure site can often go longer.
How to automate your website backupsA backup you have to remember to run by hand eventually does not get run — here are three ways to automate it instead.
How to back up your emailEmail lives on a different system to your website, so it needs its own backup — here is how with an ordinary email client.
How to back up your websiteFiles and database, taken together, kept somewhere other than the account they protect — here are three ways to manage both.
How to take a backup before any risky changeBefore any update, plugin change, or risky edit, take one quick manual backup — it only has to undo this one change.
How to download a full backup of your accountGenerate the archive in your control panel, then pull the whole file off the account with FTP or SFTP rather than a browser tab.
How to move backups off your hosting accountHaving a backup and having an off-site backup are two different things — here is how to actually achieve the second one.
How to recover a site hit by ransomwareIsolate the site, restore from a backup taken before the compromise, rotate every credential, and fix the entry point before you bring it back online.
How to recover a website you deletedStop, work out exactly what is gone, then check for a backup before touching anything else — order matters here.
How to restore one file without restoring everythingOne missing or broken file rarely needs a full restore — pull that single file out of the archive instead.
How to restore a database from a backupThe database half of a restore has its own tools and its own common errors — here is how to do it properly.
How to restore a website from a backupA restore overwrites the live site with the backup, so do it in the right order — here is what that order is.
How to roll a site back to an earlier dateRolling back is a deliberate restore to a specific date, and everything created after that date is lost the moment you commit to it.
How to test that your backup actually worksAn untested backup is a belief rather than a safeguard — here is how to turn it into a fact you can rely on.
The 3-2-1 backup rule, applied to websitesThree copies, on two kinds of storage, with one of them off-site — a decades-old backup rule that maps neatly onto a website.
What should a website backup include?A full backup is your files and your entire database taken together, and here is exactly what belongs in each half.
Where to keep your backupsThe default place a backup ends up is usually the one place it should not stay — here are the realistic alternatives.
Your first hour with a new hosting account.
26 articles WordPressInstalling, securing, updating and repairing WordPress.
43 articles EmailMailboxes, clients, forwarding and deliverability.
33 articles Domains & DNSNameservers, records, transfers and propagation.
36 articles SSL & SecurityCertificates, HTTPS, malware and hardening.
28 articles Control PanelFinding your way around the hosting panel.
26 articles Databases & MySQLMySQL users, phpMyAdmin, backups and repairs.
24 articles PHP & DevelopmentVersions, extensions, limits, cron and the shell.
28 articles Migrations & TransfersMoving a site or a domain in, without downtime.
22 articles Speed & PerformanceCaching, images, Core Web Vitals and slow sites.
28 articles Errors & TroubleshootingSpecific error messages, and how to clear them.
44 articles VPS & ServersRoot access, SSH, firewalls and server basics.
30 articles Reseller HostingRunning a hosting business on our platform.
22 articles Ecommerce & WooCommerceOnline stores, checkout, payments and PCI basics.
26 articles FTP & File ManagementUploading, permissions and where files belong.
20 articles Billing & AccountInvoices, renewals, upgrades and cancellations.
18 articles SEO & MarketingGetting found once the site is live.
26 articles