Knowledgebase

Reseller Hosting

Running a hosting business on our platform.

Selling hosting under your own brand: creating and sizing client accounts, private nameservers, packaging what you sell, billing, and the practical parts of supporting customers who are not you. Written for people building a business on the platform rather than hosting one site.

Do I need billing software to resell hosting?

Not for your first few clients, but manual invoicing stops being manageable well before you might expect it to.

FAQ Reseller 5 min
How many clients fit on a reseller plan?

It depends on your plan's real limits and how much each client actually uses, not a fixed number that applies to everyone.

FAQ Reseller 5 min
How to bill hosting clients automatically

Recurring invoices, automatic payment collection and a clear failed-payment process, so renewals no longer depend on you remembering them.

Guide Reseller 8 min
How to bring a client site onto your platform

Audit the existing site, preview it on the new account before touching DNS, then switch over on a schedule the client actually agreed to.

Guide Reseller 9 min
How to create a hosting account for a client

Sizing the package, creating the account, and handing it to a client cleanly, from your reseller control panel.

Guide Reseller 8 min
How to design the plans you sell

A short, clear list of plans that map to real client needs beats a long list of tiers nobody, including you, can remember the difference between.

Article Reseller 7 min
How to find your first hosting customers

Your existing network, a clear niche, and partnerships with people who already build sites will get you further than broad advertising.

Article Reseller 8 min
How to hand a client over cleanly

Export everything promptly, hand over the domain if you control it, settle the final invoice, and close the account only once they confirm it worked.

Guide Reseller 8 min
How to handle backups for client sites

Decide, and state plainly, exactly whose responsibility backups are, then test that a restore actually works before a client needs one.

Article Reseller 8 min
How to handle an abuse report about a client

Investigate before you act, decide against your own terms of service, document every step, and reply to whoever reported it.

Guide Reseller 8 min
How to price hosting plans

Know your true cost per account, price for the support you provide rather than the lowest number online, and plan for churn from the start.

Article Reseller 8 min
How to run support without it running you

Support is the part of a hosting business that grows fastest without you noticing, so it needs boundaries from the very first client.

Article Reseller 8 min
How to set up private nameservers

Branded nameservers like ns1.yourbrand.com make your hosting look like your own infrastructure, and the setup has one step people always forget.

Guide Reseller 8 min
How to set up WHMCS for a hosting business

Install it, connect a payment gateway, build products that match your plans, and run one full test order before trusting it with real clients.

Guide Reseller 9 min
How to start a web hosting business

Reselling hosting is one of the cheaper businesses to start, but it still needs a model, a price and a plan for support before you take the first payment.

Article Reseller 9 min
How to suspend and unsuspend a client account

Suspend it from your reseller control panel, tell the client why, and reverse it the moment the reason for suspending is resolved.

FAQ Reseller 5 min
How to upgrade or downgrade a client

Check usage against the new plan first, then change the package, adjust billing, and confirm nothing broke on the way.

Guide Reseller 7 min
How to white-label everything a client sees

Go through every place a client actually looks, and make sure each one says your name and nobody else's.

Guide Reseller 8 min
Reseller hosting or a VPS for your agency?

Reseller hosting trades some control for far less admin; a VPS gives you that control back at the cost of becoming responsible for the server.

Article Reseller 8 min
What is overselling, and is it safe?

Selling more resource than a plan technically has, on the assumption most accounts never use their full allowance at once.

FAQ Reseller 5 min
What reseller hosting is, and who it suits

A single hosting account split into packages you sell under your own name, with none of the server administration attached.

Article Reseller 7 min
What your hosting terms need to cover

The topics a hosting terms of service and acceptable use policy genuinely need to address, before a dispute forces you to work it out.

Article Reseller 9 min

Other topics

Hosting with support that answers

Free SSL, free migration and a 30-day money-back guarantee.
See Hosting Plans