Running a hosting business on our platform.
Selling hosting under your own brand: creating and sizing client accounts, private nameservers, packaging what you sell, billing, and the practical parts of supporting customers who are not you. Written for people building a business on the platform rather than hosting one site.
Not for your first few clients, but manual invoicing stops being manageable well before you might expect it to.
How many clients fit on a reseller plan?It depends on your plan's real limits and how much each client actually uses, not a fixed number that applies to everyone.
How to bill hosting clients automaticallyRecurring invoices, automatic payment collection and a clear failed-payment process, so renewals no longer depend on you remembering them.
How to bring a client site onto your platformAudit the existing site, preview it on the new account before touching DNS, then switch over on a schedule the client actually agreed to.
How to create a hosting account for a clientSizing the package, creating the account, and handing it to a client cleanly, from your reseller control panel.
How to design the plans you sellA short, clear list of plans that map to real client needs beats a long list of tiers nobody, including you, can remember the difference between.
How to find your first hosting customersYour existing network, a clear niche, and partnerships with people who already build sites will get you further than broad advertising.
How to hand a client over cleanlyExport everything promptly, hand over the domain if you control it, settle the final invoice, and close the account only once they confirm it worked.
How to handle backups for client sitesDecide, and state plainly, exactly whose responsibility backups are, then test that a restore actually works before a client needs one.
How to handle an abuse report about a clientInvestigate before you act, decide against your own terms of service, document every step, and reply to whoever reported it.
How to price hosting plansKnow your true cost per account, price for the support you provide rather than the lowest number online, and plan for churn from the start.
How to run support without it running youSupport is the part of a hosting business that grows fastest without you noticing, so it needs boundaries from the very first client.
How to set up private nameserversBranded nameservers like ns1.yourbrand.com make your hosting look like your own infrastructure, and the setup has one step people always forget.
How to set up WHMCS for a hosting businessInstall it, connect a payment gateway, build products that match your plans, and run one full test order before trusting it with real clients.
How to start a web hosting businessReselling hosting is one of the cheaper businesses to start, but it still needs a model, a price and a plan for support before you take the first payment.
How to suspend and unsuspend a client accountSuspend it from your reseller control panel, tell the client why, and reverse it the moment the reason for suspending is resolved.
How to upgrade or downgrade a clientCheck usage against the new plan first, then change the package, adjust billing, and confirm nothing broke on the way.
How to white-label everything a client seesGo through every place a client actually looks, and make sure each one says your name and nobody else's.
Reseller hosting or a VPS for your agency?Reseller hosting trades some control for far less admin; a VPS gives you that control back at the cost of becoming responsible for the server.
What is overselling, and is it safe?Selling more resource than a plan technically has, on the assumption most accounts never use their full allowance at once.
What reseller hosting is, and who it suitsA single hosting account split into packages you sell under your own name, with none of the server administration attached.
What your hosting terms need to coverThe topics a hosting terms of service and acceptable use policy genuinely need to address, before a dispute forces you to work it out.
Your first hour with a new hosting account.
26 articles WordPressInstalling, securing, updating and repairing WordPress.
43 articles EmailMailboxes, clients, forwarding and deliverability.
33 articles Domains & DNSNameservers, records, transfers and propagation.
36 articles SSL & SecurityCertificates, HTTPS, malware and hardening.
28 articles Control PanelFinding your way around the hosting panel.
26 articles Databases & MySQLMySQL users, phpMyAdmin, backups and repairs.
24 articles PHP & DevelopmentVersions, extensions, limits, cron and the shell.
28 articles Migrations & TransfersMoving a site or a domain in, without downtime.
22 articles Speed & PerformanceCaching, images, Core Web Vitals and slow sites.
28 articles Backups & RecoveryTaking backups, and restoring when it counts.
20 articles Errors & TroubleshootingSpecific error messages, and how to clear them.
44 articles VPS & ServersRoot access, SSH, firewalls and server basics.
30 articles Ecommerce & WooCommerceOnline stores, checkout, payments and PCI basics.
26 articles FTP & File ManagementUploading, permissions and where files belong.
20 articles Billing & AccountInvoices, renewals, upgrades and cancellations.
18 articles SEO & MarketingGetting found once the site is live.
26 articles