Knowledgebase

Email

Mailboxes, clients, forwarding and deliverability.

Creating mailboxes on your domain, connecting them to Outlook, Apple Mail, Gmail or a phone, and — the part most guides skip — making sure what you send actually arrives. Deliverability is mostly DNS: SPF, DKIM and DMARC records that prove your mail is really yours. Those are covered here too.

Host-provided email or Microsoft 365?

What host-provided email and Microsoft 365 each do well, so you can pick based on what your team actually needs.

Article Email 8 min
How many emails can I send per hour?

Why sending limits exist on shared hosting mailboxes, and what to do if legitimate mail is being held back by one.

FAQ Email 4 min
How to change an email account password

How to reset the password on an email account, and why every connected device needs the new one entered afterwards.

FAQ Email 4 min
How to create a catch-all email address

How to make your domain accept mail sent to any address at all, and why most domains are better off without one.

FAQ Email 4 min
How to create an email forwarder

How to make one email address automatically forward its messages to another, without creating a separate mailbox for it.

FAQ Email 4 min
How to cut down the spam reaching your inbox

The filtering settings and DNS records that between them reduce most of the spam a mailbox receives.

Guide Email 7 min
How to fix "authentication failed" in a mail client

What causes a mail client to reject a mailbox's login, checked from the most to the least likely cause.

Guide Email 7 min
How to fix email that will not send

The most common reasons an email client refuses to send, checked in the order most likely to find the fault.

Guide Email 7 min
How to fix email you are not receiving

A step-by-step way to find out why messages sent to your address are not arriving, from DNS to mailbox storage.

Guide Email 8 min
How to keep email working during a migration

The sequence that stops email being lost or delayed while a domain and its mailboxes move to a new host.

Guide Email 7 min
How to make a website contact form deliver reliably

Why contact form emails go missing more often than direct email, and the setup that reliably fixes it.

Guide Email 8 min
How to migrate mailboxes to a new host

The order that keeps mail flowing while mailboxes move to a new host: create accounts, copy messages, then switch MX records.

Guide Email 9 min
How to recover deleted emails

Where a deleted email actually goes before it is unrecoverable, and what to try before assuming it is lost.

Guide Email 6 min
How to send and receive your domain email in Gmail

How to read and send domain email through Gmail's interface by linking your mailbox as another account, without moving hosting.

Guide Email 7 min
How to set up DKIM signing

How to enable DKIM signing for your domain and publish the selector record that lets receiving servers verify it.

Guide Email 7 min
How to set up email on your domain

Create a mailbox on your domain in your control panel, then connect it to a mail app using the settings your control panel provides.

Guide Email 7 min
How to set up your email in Apple Mail

How to connect a domain mailbox to Apple Mail on macOS, including the settings that most often get typed wrong.

Guide Email 5 min
How to set up your email in Outlook

The exact settings and steps for adding a domain mailbox to Outlook on desktop, with IMAP recommended over POP3.

Guide Email 6 min
How to set up your email on Android

Step-by-step instructions for adding a domain mailbox to an Android phone through the Gmail app.

Guide Email 5 min
How to set up your email on an iPhone

How to add a domain mailbox to the iPhone Mail app so it sends and receives without missing messages.

Guide Email 5 min
How to set up a DMARC record

How to write and publish a DMARC record, and why every domain should start at policy none before tightening it.

Guide Email 8 min
How to set up a shared mailbox for a team

Two ways to give a team a single email address to work from, and which one suits a small team versus a larger one.

Guide Email 8 min
How to set up an out-of-office autoresponder

How to turn on an automatic reply for a mailbox, and the settings that stop it firing more than once per sender.

FAQ Email 4 min
How to set up an SPF record

How to build, publish and check an SPF record so receiving servers recognise your legitimate mail senders.

Guide Email 8 min

Other topics

Hosting with support that answers

Free SSL, free migration and a 30-day money-back guarantee.
See Hosting Plans