Knowledgebase

Hosting Guides & Tutorials

Step-by-step walkthroughs for the jobs you actually have to do — installing WordPress, pointing a domain, moving a site, fixing what broke.

A tour of your hosting control panel

The main sections you will find in your control panel and roughly what lives in each one.

Guide Control Panel 8 min
How to fix "Error establishing a database connection"

A blank page with one line of text, and five possible causes. Here is how to tell which one you have, in the order worth checking.

Guide Errors 8 min
How to add another contact to your account

Giving someone else visibility on your account without handing over your own login, and what they can and cannot do with it.

Guide Billing 4 min
How to add PayPal to your store

PayPal brings its own customers who already trust it — here is how to add it without duplicating or confusing your existing checkout.

Guide Ecommerce 7 min
How to add product structured data

Structured data is what lets a search result show a price and stock status without a customer ever clicking through.

Guide Ecommerce 7 min
How to add schema markup to your pages

Structured data that describes your page in a format search engines can parse directly, plus how to test it before it goes live.

Guide SEO 8 min
How to add security headers to your site

A handful of response headers close off entire categories of attack for very little effort. Here is what each does and how to add them.

Guide SSL & Security 9 min
How to add a domain to your hosting account

A domain has to exist inside your hosting account before DNS can point at it. Here is where that setting lives and how to use it.

Guide Getting Started 6 min
How to add a redirect without editing files

Sending visitors from one URL to another using your control panel's redirect tool instead of editing a file.

Guide Control Panel 5 min
How to add or edit an A record

Where to find the A record setting in your DNS zone, what each field means, and how to confirm the change actually took.

Guide Domains & DNS 6 min
How to automate your website backups

A backup you have to remember to run by hand eventually does not get run — here are three ways to automate it instead.

Guide Backups 9 min
How to back up your website

Files and database, taken together, kept somewhere other than the account they protect — here are three ways to manage both.

Guide Backups 8 min
How to back up a database on a schedule

A scheduled export you never have to remember to run is worth more than the best manual backup habit.

Guide Databases 8 min
How to back up a store without losing orders

Restoring a store to yesterday sounds fine until you remember every order placed since then just disappeared.

Guide Ecommerce 8 min
How to back up a WordPress site

Files and database, together — a backup missing either one is not a backup. Three ways to take one, and how to prove it works.

Guide WordPress 7 min
How to bill hosting clients automatically

Recurring invoices, automatic payment collection and a clear failed-payment process, so renewals no longer depend on you remembering them.

Guide Reseller 8 min
How to block an IP address from your site

Two reliable ways to stop a specific address reaching your site, and why blocking one IP rarely stops a determined, repeated attacker for long.

Guide SSL & Security 6 min
How to bring a client site onto your platform

Audit the existing site, preview it on the new account before touching DNS, then switch over on a schedule the client actually agreed to.

Guide Reseller 9 min
How to cache a site that changes constantly

How to get the benefits of caching on a site that has logins, carts or content updating constantly.

Guide Performance 8 min
How to call an external API from PHP

cURL, an authentication header and a decoded JSON response — the three parts of calling any external API from a PHP script.

Guide PHP & Dev 8 min
How to cancel a service

Cancelling a service from your client area, what it does to your site, and how to time it so you are not charged for a period you will not use.

Guide Billing 6 min
How to change file permissions

Setting the right permission number on a file or folder using your FTP client or file manager, and the one number to never use.

Guide FTP & Files 6 min
How to change your account email address

Updating the address your account logs in with and sends billing notices to, and why a personal inbox is the safer choice.

Guide Billing 4 min
How to change your PHP version

Switching the PHP version your account runs, and what to test straight afterwards.

Guide Control Panel 6 min

Other topics

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