Knowledgebase

Hosting Guides & Tutorials

Step-by-step walkthroughs for the jobs you actually have to do — installing WordPress, pointing a domain, moving a site, fixing what broke.

How to recover a site hit by ransomware

Isolate the site, restore from a backup taken before the compromise, rotate every credential, and fix the entry point before you bring it back online.

Guide Backups 10 min
How to recover a website you deleted

Stop, work out exactly what is gone, then check for a backup before touching anything else — order matters here.

Guide Backups 7 min
How to redirect one domain to another

Two ways to send one domain to another, and why a proper 301 redirect matters far more than it looks like it should.

Guide Domains & DNS 7 min
How to reduce database load on a busy site

How to find what is actually straining the database, and the maintenance most busy sites are quietly overdue for.

Guide Performance 8 min
How to reduce the number of requests a page makes

Why every extra file a page loads adds delay, and how to cut the number down without changing how the page looks.

Guide Performance 8 min
How to remove a WordPress plugin properly

Deactivating a plugin leaves its files and often its database tables behind. Here is how to remove one completely.

Guide WordPress 6 min
How to repair a corrupted MySQL table

A corrupted table has a specific fix, and it is different depending on whether the table is MyISAM or InnoDB.

Guide Databases 7 min
How to replace WP-Cron with a real cron job

WP-Cron piggybacks on visitor traffic rather than running on a real schedule. Here is how to replace it with one that does.

Guide WordPress 7 min
How to request a refund

Requesting a refund is a short ticket or email — here is what to include and what our published refund policy actually covers.

Guide Billing 5 min
How to reset a database user password

Resetting the password is the easy part — updating every application that still has the old one saved is the part people forget.

Guide Databases 5 min
How to reset a WordPress password

Three ways to reset a WordPress password, from the ordinary email link to editing the database directly when nothing else works.

Guide WordPress 6 min
How to restore a database from a backup

The database half of a restore has its own tools and its own common errors — here is how to do it properly.

Guide Backups 8 min
How to restore a single file from a backup

Getting back one deleted or broken file without touching anything else on the site.

Guide Control Panel 6 min
How to restore a website from a backup

A restore overwrites the live site with the backup, so do it in the right order — here is what that order is.

Guide Backups 8 min
How to restore a WordPress backup

Restoring files and database together, whichever way you took the backup, and the checks to run once the site is back.

Guide WordPress 7 min
How to roll back a migration that went wrong

Rolling back is simple if the old hosting is still running, which is exactly why you should never cancel it early.

Guide Migrations 7 min
How to roll a site back to an earlier date

Rolling back is a deliberate restore to a specific date, and everything created after that date is lost the moment you commit to it.

Guide Backups 8 min
How to run a Node.js application on your hosting

Node needs a long-running process that shared hosting cannot give it — here is what that means and where a Node app actually belongs.

Guide PHP & Dev 6 min
How to run a PHP script on a schedule

Cron runs a PHP script on a schedule with no browser involved — here is the five-field syntax and how to check a run actually worked.

Guide PHP & Dev 7 min
How to scan your site for malware

The practical ways to actually check your files for malicious code, and how to read the results without missing what matters.

Guide SSL & Security 8 min
How to search and replace inside a database

A plain find-and-replace can silently corrupt serialized data — here is how to do it without breaking the site.

Guide Databases 8 min
How to secure a new Linux server

The concrete steps that actually matter for securing a fresh Linux server, in the order that keeps you from locking yourself out.

Guide VPS & Servers 9 min
How to secure a WordPress site

Updates, strong unique logins, two-factor authentication, a minimal plugin list, and backups that actually restore — in that order of importance.

Guide WordPress 8 min
How to secure an online store

A store is a bigger target than a brochure site because there is more to steal and more ways in — here is where to focus first.

Guide Ecommerce 9 min

Other topics

Hosting with support that answers

Free SSL, free migration and a 30-day money-back guarantee.
See Hosting Plans