Knowledgebase

Hosting Guides & Tutorials

Step-by-step walkthroughs for the jobs you actually have to do — installing WordPress, pointing a domain, moving a site, fixing what broke.

What you get with your hosting plan

Every hosting plan bundles the same handful of things together. Here is what each one is actually for.

Guide Getting Started 7 min
What to do first if your website is hacked

A calm, ordered checklist for the first hour: contain it, change every credential, restore clean, then find how it got in.

Guide SSL & Security 10 min
What to do if your domain is blacklisted

How to check whether your domain has been blacklisted, what typically causes it, and how to get it removed.

Guide Email 8 min
What to do if you see "Account Suspended"

Your files and data are still there — a suspension is a switch, not a deletion. Here is what causes it and how to get it lifted.

Guide Errors 6 min
What to do when you are locked out of your VPS

The browser-based console gets you back in even when SSH will not, and then the same handful of causes cover almost every lockout.

Guide VPS & Servers 8 min
Why your browser is showing raw PHP code

Your page never rendered because the server handed out the raw source code instead of running it — here is why that happens.

Guide Errors 6 min
Why your domain shows the wrong website

The short list of causes behind a domain loading someone else site or an old version of your own, checked in the order that finds the answer fastest.

Guide Domains & DNS 7 min
Why your emails go to spam, and how to stop it

Every common reason outgoing mail is filtered as spam, ordered from the fixes that matter most to the ones that matter least.

Guide Email 9 min
Why your site shows a list of files

A plain list of filenames where your homepage should be means the server has nothing to show instead — here is the fix.

Guide Errors 6 min
Why your site still shows the old version

The change genuinely saved. Something between the server and your screen is still handing out a copy made before it happened.

Guide Errors 6 min
Why your site works with www but not without

To a browser, www.yourdomain.com and yourdomain.com are two different addresses unless something explicitly ties them together.

Guide Errors 7 min
Why your website is slow, and how to find out

A way to work out whether your site is slow because of the server, the page itself, or the network in between.

Guide Performance 9 min

Other topics

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