Direct answers to the questions people ask us most, one question per page, without the sales pitch.
No, shared hosting is a server shared between many customers, so nobody gets root on it.
Can I use a domain I bought somewhere else?Yes — a domain registered anywhere can be hosted with us without ever moving its actual registration.
Do I need billing software to resell hosting?Not for your first few clients, but manual invoicing stops being manageable well before you might expect it to.
Do I need both a domain and hosting?Yes. A domain is an address; hosting is what the address points to. A website needs both before it can go live.
Do I need managed WordPress hosting?It depends on whether you would rather pay for automation or do the maintenance yourself. Both routes end up in the same place.
Do I need an SSL certificate?Yes, every site needs one now, including a small brochure site with no forms — here is what changes if you skip it.
Do I need to tell Google I changed hosts?No, not for a plain host change with the same URLs — there is genuinely nothing for Google to be told.
Does HTTPS affect SEO?Google has confirmed it counts, though as a lightweight signal. The larger effect is what happens without it.
Does hosting actually affect site speed?Yes, for the server response part specifically, but it explains far less of a slow page than most people assume.
Does my host back up my site for me?Often, in some form — but the specifics vary by plan and are worth confirming rather than assuming, and a copy of your own is still worth keeping.
Does my store need to be PCI compliant?Almost certainly yes in some form, but how much work that means depends entirely on whether card data ever touches your own server.
Does site speed affect search rankings?Yes, through Core Web Vitals — but the bigger cost of a slow site is visitors leaving before it finishes loading.
Does where my site is hosted affect SEO?Barely, and only through load time for distant visitors. The signals that actually target a country live elsewhere.
How do I find my server IP address?Where your account's IP address is shown in the control panel, and the couple of situations where you actually need it.
How do renewals work?How a hosting or domain renewal is billed, where to check the date and price, and how to stop one before it charges you.
How does the 30-day money-back guarantee work?A straightforward promise: try hosting for 30 days, and ask for your money back if it is not right for you.
How long are backups kept?It depends on the plan and can change over time — check the client area or ask support, and keep your own copy regardless.
How long does DNS propagation take?Usually a few hours, occasionally up to 48 — and your own browser is almost always the last thing on earth to catch up.
How long does hosting take to set up?Usually minutes for the account itself — the parts that take longer are a domain transfer or pointing an existing domain at it.
How long does a website migration take?A few hours to copy and test, then about a week of overlap while DNS finishes catching up everywhere.
How many clients fit on a reseller plan?It depends on your plan's real limits and how much each client actually uses, not a fixed number that applies to everyone.
How many databases can I create?It depends on your plan, and the number is shown in your control panel rather than fixed across every account.
How many emails can I send per hour?Why sending limits exist on shared hosting mailboxes, and what to do if legitimate mail is being held back by one.
How many WordPress plugins are too many?There is no magic number. What matters is what each plugin actually does, not how many are listed on the Plugins page.
Your first hour with a new hosting account.
26 articles WordPressInstalling, securing, updating and repairing WordPress.
43 articles EmailMailboxes, clients, forwarding and deliverability.
33 articles Domains & DNSNameservers, records, transfers and propagation.
36 articles SSL & SecurityCertificates, HTTPS, malware and hardening.
28 articles Control PanelFinding your way around the hosting panel.
26 articles Databases & MySQLMySQL users, phpMyAdmin, backups and repairs.
24 articles PHP & DevelopmentVersions, extensions, limits, cron and the shell.
28 articles Migrations & TransfersMoving a site or a domain in, without downtime.
22 articles Speed & PerformanceCaching, images, Core Web Vitals and slow sites.
28 articles Backups & RecoveryTaking backups, and restoring when it counts.
20 articles Errors & TroubleshootingSpecific error messages, and how to clear them.
44 articles VPS & ServersRoot access, SSH, firewalls and server basics.
30 articles Reseller HostingRunning a hosting business on our platform.
22 articles Ecommerce & WooCommerceOnline stores, checkout, payments and PCI basics.
26 articles FTP & File ManagementUploading, permissions and where files belong.
20 articles Billing & AccountInvoices, renewals, upgrades and cancellations.
18 articles SEO & MarketingGetting found once the site is live.
26 articles