Knowledgebase

Hosting Questions, Answered

Direct answers to the questions people ask us most, one question per page, without the sales pitch.

Can I get root access on shared hosting?

No, shared hosting is a server shared between many customers, so nobody gets root on it.

FAQ Control Panel 4 min
Can I use a domain I bought somewhere else?

Yes — a domain registered anywhere can be hosted with us without ever moving its actual registration.

FAQ Domains & DNS 4 min
Do I need billing software to resell hosting?

Not for your first few clients, but manual invoicing stops being manageable well before you might expect it to.

FAQ Reseller 5 min
Do I need both a domain and hosting?

Yes. A domain is an address; hosting is what the address points to. A website needs both before it can go live.

FAQ Getting Started 4 min
Do I need managed WordPress hosting?

It depends on whether you would rather pay for automation or do the maintenance yourself. Both routes end up in the same place.

FAQ WordPress 5 min
Do I need an SSL certificate?

Yes, every site needs one now, including a small brochure site with no forms — here is what changes if you skip it.

FAQ SSL & Security 4 min
Do I need to tell Google I changed hosts?

No, not for a plain host change with the same URLs — there is genuinely nothing for Google to be told.

FAQ Migrations 4 min
Does HTTPS affect SEO?

Google has confirmed it counts, though as a lightweight signal. The larger effect is what happens without it.

FAQ SEO 4 min
Does hosting actually affect site speed?

Yes, for the server response part specifically, but it explains far less of a slow page than most people assume.

FAQ Performance 6 min
Does my host back up my site for me?

Often, in some form — but the specifics vary by plan and are worth confirming rather than assuming, and a copy of your own is still worth keeping.

FAQ Backups 4 min
Does my store need to be PCI compliant?

Almost certainly yes in some form, but how much work that means depends entirely on whether card data ever touches your own server.

FAQ Ecommerce 6 min
Does site speed affect search rankings?

Yes, through Core Web Vitals — but the bigger cost of a slow site is visitors leaving before it finishes loading.

FAQ SEO 4 min
Does where my site is hosted affect SEO?

Barely, and only through load time for distant visitors. The signals that actually target a country live elsewhere.

FAQ SEO 4 min
How do I find my server IP address?

Where your account's IP address is shown in the control panel, and the couple of situations where you actually need it.

FAQ Control Panel 4 min
How do renewals work?

How a hosting or domain renewal is billed, where to check the date and price, and how to stop one before it charges you.

FAQ Billing 4 min
How does the 30-day money-back guarantee work?

A straightforward promise: try hosting for 30 days, and ask for your money back if it is not right for you.

FAQ Billing 3 min
How long are backups kept?

It depends on the plan and can change over time — check the client area or ask support, and keep your own copy regardless.

FAQ Backups 4 min
How long does DNS propagation take?

Usually a few hours, occasionally up to 48 — and your own browser is almost always the last thing on earth to catch up.

FAQ Domains & DNS 4 min
How long does hosting take to set up?

Usually minutes for the account itself — the parts that take longer are a domain transfer or pointing an existing domain at it.

FAQ Getting Started 4 min
How long does a website migration take?

A few hours to copy and test, then about a week of overlap while DNS finishes catching up everywhere.

FAQ Migrations 4 min
How many clients fit on a reseller plan?

It depends on your plan's real limits and how much each client actually uses, not a fixed number that applies to everyone.

FAQ Reseller 5 min
How many databases can I create?

It depends on your plan, and the number is shown in your control panel rather than fixed across every account.

FAQ Databases 4 min
How many emails can I send per hour?

Why sending limits exist on shared hosting mailboxes, and what to do if legitimate mail is being held back by one.

FAQ Email 4 min
How many WordPress plugins are too many?

There is no magic number. What matters is what each plugin actually does, not how many are listed on the Plugins page.

FAQ WordPress 4 min

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