Direct answers to the questions people ask us most, one question per page, without the sales pitch.
It depends what is running, but free -h on an existing server and a look at what each extra service costs gets you a real answer fast.
How often should I back up my website?Match the frequency to how much work a lost day would cost you — a shop needs daily, a brochure site can often go longer.
How to add swap space to a VPSCreating a swap file with fallocate and mkswap, making it permanent in fstab, and why swap is a cushion rather than a substitute for RAM.
How to add a CNAME recordA CNAME points one name at another instead of at an address, and it comes with one hard rule about what else can share its name.
How to add a TXT recordA TXT record just holds text for another system to read, most often used to prove domain ownership or authorise a mail sender.
How to back up your emailEmail lives on a different system to your website, so it needs its own backup — here is how with an ordinary email client.
How to take a backup before any risky changeBefore any update, plugin change, or risky edit, take one quick manual backup — it only has to undo this one change.
How to change which page loads firstHow a folder decides which file to show first, and how to change that order if you need to.
How to change your control panel passwordIn most cases the panel opens via your client area login, so that password is the one to change.
How to change a database character set or collationChanging the database default does not touch existing tables, which is the part that catches people out.
How to change an email account passwordHow to reset the password on an email account, and why every connected device needs the new one entered afterwards.
How to check how big your database isYour control panel and phpMyAdmin both show it directly, and a short query breaks it down table by table.
How to check which PHP version your site usesA one-line PHP script and the PHP settings screen in your control panel both show the exact version your site runs on.
How to clear your browser cache properlySupport will often ask for this first, because a stale cached copy of a page is a surprisingly common cause of a fault that has already been fixed.
How to copy a site to a subdomain for testingA subdomain copy gives you a real, public URL to test changes on without touching the live site at all.
How to create a catch-all email addressHow to make your domain accept mail sent to any address at all, and why most domains are better off without one.
How to create an email forwarderHow to make one email address automatically forward its messages to another, without creating a separate mailbox for it.
How to delete a database without breaking a siteThree checks before you delete a database, because there is nothing to undo it with afterwards.
How to download a full backup of your accountGenerate the archive in your control panel, then pull the whole file off the account with FTP or SFTP rather than a browser tab.
How to download an invoice or receiptPast invoices and receipts are kept in your client area, ready to view or download whenever you need a copy.
How to find a file on your hosting accountUsing the search built into your file manager, or narrowing it down folder by folder in an FTP client, when you cannot remember where a file went.
How to get an EPP or authorisation codeThe unique code your current registrar issues to prove you control a domain before it can move anywhere else.
How to lazy-load imagesHow native lazy-loading works, and the one image on every page that should never use it.
How to migrate just the databaseExport, create an empty database on the new server, import, then point the application at it — the files do not need to move at all.
Your first hour with a new hosting account.
26 articles WordPressInstalling, securing, updating and repairing WordPress.
43 articles EmailMailboxes, clients, forwarding and deliverability.
33 articles Domains & DNSNameservers, records, transfers and propagation.
36 articles SSL & SecurityCertificates, HTTPS, malware and hardening.
28 articles Control PanelFinding your way around the hosting panel.
26 articles Databases & MySQLMySQL users, phpMyAdmin, backups and repairs.
24 articles PHP & DevelopmentVersions, extensions, limits, cron and the shell.
28 articles Migrations & TransfersMoving a site or a domain in, without downtime.
22 articles Speed & PerformanceCaching, images, Core Web Vitals and slow sites.
28 articles Backups & RecoveryTaking backups, and restoring when it counts.
20 articles Errors & TroubleshootingSpecific error messages, and how to clear them.
44 articles VPS & ServersRoot access, SSH, firewalls and server basics.
30 articles Reseller HostingRunning a hosting business on our platform.
22 articles Ecommerce & WooCommerceOnline stores, checkout, payments and PCI basics.
26 articles FTP & File ManagementUploading, permissions and where files belong.
20 articles Billing & AccountInvoices, renewals, upgrades and cancellations.
18 articles SEO & MarketingGetting found once the site is live.
26 articles