Knowledgebase

Hosting Questions, Answered

Direct answers to the questions people ask us most, one question per page, without the sales pitch.

How much RAM does my VPS need?

It depends what is running, but free -h on an existing server and a look at what each extra service costs gets you a real answer fast.

FAQ VPS & Servers 5 min
How often should I back up my website?

Match the frequency to how much work a lost day would cost you — a shop needs daily, a brochure site can often go longer.

FAQ Backups 4 min
How to add swap space to a VPS

Creating a swap file with fallocate and mkswap, making it permanent in fstab, and why swap is a cushion rather than a substitute for RAM.

FAQ VPS & Servers 5 min
How to add a CNAME record

A CNAME points one name at another instead of at an address, and it comes with one hard rule about what else can share its name.

FAQ Domains & DNS 4 min
How to add a TXT record

A TXT record just holds text for another system to read, most often used to prove domain ownership or authorise a mail sender.

FAQ Domains & DNS 4 min
How to back up your email

Email lives on a different system to your website, so it needs its own backup — here is how with an ordinary email client.

FAQ Backups 5 min
How to take a backup before any risky change

Before any update, plugin change, or risky edit, take one quick manual backup — it only has to undo this one change.

FAQ Backups 4 min
How to change which page loads first

How a folder decides which file to show first, and how to change that order if you need to.

FAQ Control Panel 4 min
How to change your control panel password

In most cases the panel opens via your client area login, so that password is the one to change.

FAQ Control Panel 3 min
How to change a database character set or collation

Changing the database default does not touch existing tables, which is the part that catches people out.

FAQ Databases 5 min
How to change an email account password

How to reset the password on an email account, and why every connected device needs the new one entered afterwards.

FAQ Email 4 min
How to check how big your database is

Your control panel and phpMyAdmin both show it directly, and a short query breaks it down table by table.

FAQ Databases 4 min
How to check which PHP version your site uses

A one-line PHP script and the PHP settings screen in your control panel both show the exact version your site runs on.

FAQ PHP & Dev 3 min
How to clear your browser cache properly

Support will often ask for this first, because a stale cached copy of a page is a surprisingly common cause of a fault that has already been fixed.

FAQ Errors 4 min
How to copy a site to a subdomain for testing

A subdomain copy gives you a real, public URL to test changes on without touching the live site at all.

FAQ Migrations 5 min
How to create a catch-all email address

How to make your domain accept mail sent to any address at all, and why most domains are better off without one.

FAQ Email 4 min
How to create an email forwarder

How to make one email address automatically forward its messages to another, without creating a separate mailbox for it.

FAQ Email 4 min
How to delete a database without breaking a site

Three checks before you delete a database, because there is nothing to undo it with afterwards.

FAQ Databases 4 min
How to download a full backup of your account

Generate the archive in your control panel, then pull the whole file off the account with FTP or SFTP rather than a browser tab.

FAQ Backups 4 min
How to download an invoice or receipt

Past invoices and receipts are kept in your client area, ready to view or download whenever you need a copy.

FAQ Billing 3 min
How to find a file on your hosting account

Using the search built into your file manager, or narrowing it down folder by folder in an FTP client, when you cannot remember where a file went.

FAQ FTP & Files 4 min
How to get an EPP or authorisation code

The unique code your current registrar issues to prove you control a domain before it can move anywhere else.

FAQ Domains & DNS 4 min
How to lazy-load images

How native lazy-loading works, and the one image on every page that should never use it.

FAQ Performance 5 min
How to migrate just the database

Export, create an empty database on the new server, import, then point the application at it — the files do not need to move at all.

FAQ Migrations 5 min

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