Why was my account suspended?

A suspended account is inconvenient but rarely mysterious — it comes down to one of a small number of causes, and in most cases the fix is straightforward once you know which one applies. This page covers the general reasons, not the specifics of your account; for that, support can tell you exactly why your service was suspended and what is needed to restore it.

The general reasons an account gets suspended

• Non-payment. An unpaid invoice left too long is the most common cause by far. See what happens if a payment fails for how this usually plays out and how to resolve it.
• A breach of our terms or acceptable use policy. Content or activity that is illegal, abusive, or that puts other customers or the platform at risk falls here. Our Acceptable Use Policy and Terms of Service set out what is and is not permitted.
• Resource abuse. An account that is persistently and significantly consuming far more resource than normal website use, in a way that affects other customers on shared infrastructure, may be suspended or asked to move to a plan built for that workload.
• A security compromise. If a site is found to be compromised — serving malware, hosting a phishing page, or being used to attack other systems, often without the owner's knowledge — it may be suspended immediately to limit the damage while it is addressed, regardless of intent.

How to find out which reason applies to you

The specific reason for your suspension is account-specific information that only support can confirm — this page cannot tell you that, since it depends entirely on what actually happened on your account. Contact support and ask directly; you will typically be told the reason and, where applicable, what is needed to have the service restored.

What to do next

1. Check your client area for any unpaid invoice first — this is the most common and the quickest to resolve. See how to pay an invoice.
2. If nothing is unpaid, open a ticket and ask why the account was suspended.
3. If it relates to content or activity, review our Acceptable Use Policy so you understand what needs to change before the service can be restored.
4. If it relates to a compromise, be prepared to work with support on cleaning up the affected site — restoring a suspended, still-compromised site without addressing the cause usually leads straight back to another suspension.

Suspension is not the same as cancellation

A suspended service is paused, not necessarily gone — resolving the underlying issue is usually enough to have it restored. Continued non-resolution can eventually lead to termination, but that is a further step beyond suspension, not the same thing. If you are unsure which situation you are in, that is exactly the kind of question support can answer directly for your account.