Knowledgebase

Errors & Troubleshooting

Specific error messages, and how to clear them.

One page per error message. If your site is showing something specific — a 500, a 403, a database connection error, a redirect loop, a white screen — search for the exact wording and go straight to the page for it. Each one explains what the message means, what causes it here, and the fastest way to clear it.

How to fix a contact form that does nothing

Nothing happens when the button is clicked, and the failure could be sitting in the browser, the server, or the email step after both.

Guide Errors 7 min
How to fix a mixed content console error

Your page is secure but one thing on it is not, and the browser is refusing to pretend otherwise — here is how to find that one thing.

Guide Errors 7 min
How to fix a PHP parse or syntax error

PHP could not even read the file, let alone run it — here is how to use the exact line it names to find the real mistake.

Guide Errors 6 min
How to fix a site redirecting to spam

Visitors landing on adverts or a strange site instead of yours almost always means injected code somewhere, not a lost or destroyed site.

Guide Errors 9 min
How to fix a site that breaks only on mobile

Working on a laptop and broken on a phone is a specific, common pattern with a small set of specific, common causes.

Guide Errors 7 min
How to fix a site that loads without styling

The page itself loaded fine — it is the stylesheet that failed, and the browser network tab will show you exactly why.

Guide Errors 7 min
How to fix an "Index of /" page

A bare list of files and folders is what a server shows when it cannot find an index file — here is why that happens and the fix.

Guide Errors 6 min
How to put a site into maintenance mode

A holding page tells visitors you are working on it, rather than leaving them staring at a half-finished change or an error mid-update.

FAQ Errors 5 min
How to read a server error log

One log entry usually says more than an hour of guessing — here is where to find it and how to read what it is telling you.

Guide Errors 7 min
How to report a problem so it gets fixed fast

The gap between a ticket solved in one reply and one that takes five is almost always down to five specific pieces of detail.

Article Errors 7 min
How to tell if your site is down for everyone

A site that looks down to you might only be down for you — here is how to check from outside your own network before assuming the worst.

FAQ Errors 5 min
How to trace and fix a redirect loop

Two redirects are fighting over the same request, and the browser is caught between them — here is how to work out which one is wrong.

Guide Errors 8 min
How to troubleshoot any website problem

The specific error changes every time, but the method for tracking it down barely does. Here is that method, laid out in order.

Article Errors 9 min
What does a 500 error actually mean?

It means the server tried, failed, and chose not to tell you why in public — the real reason is written to a log only you can read.

FAQ Errors 4 min
What to do if you see "Account Suspended"

Your files and data are still there — a suspension is a switch, not a deletion. Here is what causes it and how to get it lifted.

Guide Errors 6 min
Why does my site work for me but not for others?

If it loads for you and not for someone else, the site is not broken in general — something between the two of you is different.

FAQ Errors 5 min
Why your browser is showing raw PHP code

Your page never rendered because the server handed out the raw source code instead of running it — here is why that happens.

Guide Errors 6 min
Why your site shows a list of files

A plain list of filenames where your homepage should be means the server has nothing to show instead — here is the fix.

Guide Errors 6 min
Why your site still shows the old version

The change genuinely saved. Something between the server and your screen is still handing out a copy made before it happened.

Guide Errors 6 min
Why your site works with www but not without

To a browser, www.yourdomain.com and yourdomain.com are two different addresses unless something explicitly ties them together.

Guide Errors 7 min

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