Knowledgebase

WordPress

Installing, securing, updating and repairing WordPress.

WordPress runs a large share of the sites on our platform, and it generates a large share of the support tickets. These guides cover installing it, keeping it updated without breaking it, hardening it against the attacks it actually gets, and recovering it when a plugin, an update or a database problem takes the site down.

How to recover from a failed WordPress update

What to do when a WordPress update stalls halfway, leaves a maintenance message stuck on, or breaks the site outright.

Guide WordPress 7 min
How to remove a WordPress plugin properly

Deactivating a plugin leaves its files and often its database tables behind. Here is how to remove one completely.

Guide WordPress 6 min
How to replace WP-Cron with a real cron job

WP-Cron piggybacks on visitor traffic rather than running on a real schedule. Here is how to replace it with one that does.

Guide WordPress 7 min
How to reset a WordPress password

Three ways to reset a WordPress password, from the ordinary email link to editing the database directly when nothing else works.

Guide WordPress 6 min
How to restore a WordPress backup

Restoring files and database together, whichever way you took the backup, and the checks to run once the site is back.

Guide WordPress 7 min
How to secure a WordPress site

Updates, strong unique logins, two-factor authentication, a minimal plugin list, and backups that actually restore — in that order of importance.

Guide WordPress 8 min
How to set up caching on WordPress

Page caching turns a rebuilt-every-visit page into a stored copy — how to set it up and avoid caching the parts of a site that must stay live.

Guide WordPress 8 min
How to set up a WordPress child theme

The small amount of setup that lets you customise a theme without losing every change the next time it updates.

Guide WordPress 7 min
How to speed up a WordPress site

Measure first, then work through caching, images, plugins, PHP version and the database in the order that gives the biggest gain.

Guide WordPress 9 min
How to stop WordPress comment spam

The built-in settings, the anti-spam plugin, and the moderation rules that between them stop nearly all of it.

Guide WordPress 6 min
How to switch WordPress to HTTPS

Issue the certificate, update the site URLs to https, force every visitor onto it, then clean up the mixed content this always leaves behind.

Guide WordPress 8 min
How to update WordPress without breaking your site

Back up, update one thing at a time, and check the site immediately — the order that keeps an update from becoming an outage.

Guide WordPress 7 min
How to use WP-CLI on your hosting

Manage updates, plugins, users and search-and-replace from the command line over SSH, faster than clicking through the dashboard for the same job.

Guide WordPress 8 min
Is WordPress secure?

Core WordPress is actively maintained and reasonably secure. Almost every real compromise comes from something added on top of it.

FAQ WordPress 4 min
Should you use a WordPress page builder?

A drag-and-drop page builder buys visual control and costs some site speed. Whether that trade is worth it depends on who is building the site.

Article WordPress 8 min
What is the wp-content folder?

The one folder in a WordPress install that is entirely yours — themes, plugins and uploads, none of it replaceable by reinstalling core.

FAQ WordPress 4 min
What is wp-config.php and what is in it?

The one file that connects WordPress to its database and controls a handful of settings nothing else can reach.

FAQ WordPress 5 min
Why is my WordPress site slow?

A handful of causes account for almost every slow WordPress site. Here is what to check, roughly in order of likelihood.

FAQ WordPress 5 min
WordPress.com vs WordPress.org: the difference that matters

One is a hosted platform you sign up to. The other is free software you install on hosting of your choice. The gap between them is bigger than it sounds.

Article WordPress 8 min

Other topics

Hosting with support that answers

Free SSL, free migration and a 30-day money-back guarantee.
See Hosting Plans